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Trusted By 750+ Brands You Know And Love

More than Customer Experience.
A Team That Executes Across Your Entire Business.

AI Transformation

Joanne A.

4.9

Expertise:

AI Opportunity Audit

Workflow & Process Automation

AI-Driven Reporting & Decision Support

Marketing Assistant

Noah H.

4.8

Expertise:

Influencer Marketing

Social Media Marketing

Email Marketing Campaigns

Elite Marketing Talent For Your E-Commerce Brand

Get matched with the perfect marketing assistant to streamline administrative and creative marketing tasks, so your team can focus on accelerating business growth.

E-Commerce Sales Associate

Daniel H.

4.6

Expertise:

Upsell & Cross-Sell Strategy

Customer Retention & Churn Prevention

Personalized Customer Engagement

Turn Customer Service Into A Revenue Generating Channel

Unlock 2-5x Revenue Growth with a Dedicated Brand Concierge, specialized in driving new revenue to your brand, starting as low as $11 per hour.

Executive Assistant

Danielle T.

4.9

Software as a Service

Expertise:

Inbox Management

Calendar Management

Meeting Coordination

Buy Back Your Time With An Expert Executive Assistant

Match with a top-tier assistant and reclaim 20+ hours a week to focus on scaling your business.

Influencer Marketing Specialist

Lauren D.

4.7

Beauty & Skincare

Expertise:

TikTok Shop

Influencer Marketing

Social Media Management

Scale TikTok Shop With A Dedicated Influencer Marketing Specialist

Our trained specialists manage influencer sourcing, outreach, and tracking, so you can drive revenue without hiring an in-house team or relying on paid ads.

Customer Service Specialist

Kelly F.

4.8

Electronics/Technology

Expertise:

Inbox Management
Calendar Management
Meeting Management

Customer Service That Scales With Your Brand

Your customers expect quick, friendly, and on-brand support. Our agents manage email, chat, and social inquiries efficiently while keeping customers loyal and your team focused on growth, starting at just $8 an hour.

Our Process

1

Recruit

Matching you with the perfect agent for your brand based on the personality traits & skills you desire

2

Train

Getting your agent fully trained on your tech stack, brand-specific questions & tone of voice

3

Manage

Weekly Reporting and hands-on coaching to ensure your agent is exceeding your expectations

Don't Just Take Our Word For It

See why 750+ top E-Commerce brands trust TalentPop to handle their customer support

Our Results Have Improved So Drastically

[TalentPop Agents] just have a really open mentality to coaching and feedback. It’s like night and day compared to our partners before who were nameless, faceless, and we didn’t talk to them. Switching to TalentPop, we saved so much money AND our results have improved so dramatically!

Kate Dalton, Director

We've Been Handed A Really Great Team

What I really liked about your offering is it was very built around and tailored to us as a client... It wasn’t like a plug and play, it was very much like ‘Well, let’s see how this can work for you!' Your company's flexibility is outstanding... and the quality in terms of agents has been amazing.

Nicola Anderson, Sr. Manager of Education

We Want Everyone On Our Team To Be From TalentPop

One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!

Jarett Castillo, Chief Experience Officer

I'm Very Impressed

I'm very impressed! Everyone we have spoken to at TalentPop seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.

Justin Soleimani & Zach Dannett, Co-Founders

Simple, Transparent Pricing.
No Contracts. No Surprises.

Getting Started

$14

/ Hour

Per Agent
20-29 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent

Essential Plan

$13

/ Hour

Per Agent
30-39 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent

Professional Plan

$12

/ Hour

Most Popular

For Agents 1-9
40 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent

Advanced Plan

$10

/ Hour

For Agents 10-24
40 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent

Enterprise Plan

$8

/ Hour

For 25+ Agents
40 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent

Getting Started

$14

/ Hour

Per Agent
20-29 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent

Essential Plan

$13

/ Hour

Per Agent
30-39 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent

Professional Plan

$12

/ Hour

Most Popular

For Agents 1-9
40 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent

Advanced Plan

$10

/ Hour

For Agents 10-24
40 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent

Enterprise Plan

$8

/ Hour

For 25+ Agents
40 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent

Getting Started

$16

/ Hour

Per Assistant
20-29 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Essential Plan

$15

/ Hour

Per Assistant
30-39 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Professional Plan

$14

/ Hour

Most Popular

For Assistants 1-9
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Advanced Plan

$12

/ Hour

For Assistants 10-24
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Enterprise Plan

$10

/ Hour

For 25+ Assistants
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Getting Started

$16

/ Hour

Per Assistant
20-29 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Essential Plan

$15

/ Hour

Per Assistant
30-39 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Professional Plan

$14

/ Hour

Most Popular

For Assistants 1-9
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Advanced Plan

$12

/ Hour

For Assistants 10-24
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Enterprise Plan

$10

/ Hour

For 25+ Assistants
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Getting Started

$14

/ Hour

Per Assistant
20-29 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Essential Plan

$13

/ Hour

Per Assistant
30-39 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Professional Plan

$12

/ Hour

Most Popular

For Assistants 1-9
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Advanced Plan

$10

/ Hour

For Assistants 10-24
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Enterprise Plan

$8

/ Hour

For 25+ Assistants
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Getting Started

$14

/ Hour

Per Assistant
20-29 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Essential Plan

$13

/ Hour

Per Assistant
30-39 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Professional Plan

$12

/ Hour

Most Popular

For Assistants 1-9
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Advanced Plan

$10

/ Hour

For Assistants 10-24
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Enterprise Plan

$8

/ Hour

For 25+ Assistants
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant

Getting Started

$14

/ Hour

Per Specialist
20-29 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Essential Plan

$13

/ Hour

Per Specialist
30-39 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Professional Plan

$12

/ Hour

Most Popular

For Specialists 1-9
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Advanced Plan

$10

/ Hour

For Specialists 10-24
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Enterprise Plan

$8

/ Hour

For 25+ Specialists
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Getting Started

$14

/ Hour

Per Specialist
20-29 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Essential Plan

$13

/ Hour

Per Specialist
30-39 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Professional Plan

$12

/ Hour

Most Popular

For Specialists 1-9
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Advanced Plan

$10

/ Hour

For Specialists 10-24
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Enterprise Plan

$8

/ Hour

For 25+ Specialists
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Getting Started

$17

/ Hour

Per Specialist
20-29 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Essential Plan

$16

/ Hour

Per Specialist
30-39 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Professional Plan

$15

/ Hour

Most Popular

For Specialists 1-9
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Advanced Plan

$13

/ Hour

For Specialists 10-24
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Enterprise Plan

$11

/ Hour

For 25+ Specialists
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Getting Started

$17

/ Hour

Per Specialist
20-29 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Essential Plan

$16

/ Hour

Per Specialist
30-39 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Professional Plan

$15

/ Hour

Most Popular

For Specialists 1-9
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Advanced Plan

$13

/ Hour

For Specialists 10-24
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Enterprise Plan

$11

/ Hour

For 25+ Specialists
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist

Initial Setup Fee
(One-time payment)

$2,500
(One-time payment)

AI-Powered Automations (30-50% of Tickets)

White Glove Setup & Training

AI Responses Matched to Brand Voice

Smart Exclusions on Specific Categories

Multi-Channel Automation (Email & Live Chat)

Auto-Routing for Ticket Escalations

AI Analytics & Reporting

Strategy & Optimization
(AI Success Manager)

$200

/ Hour

(Our team recommends 2 hours/week)

Regular performance reviews of your AI Agent

Recommendations to reduce repetitive tickets and boost automation

Ensures your AI evolves alongside your business goals

Technical Updates
(AI Implementation Specialist)

$80

/ Hour

(Our team recommends 5 hours/week)

Manages updates andintegrations with your helpdesk

Keeps your AI Agent running smoothly as systems change

Deploys new features and adjustments quickly

Quality Assurance
(AI QA Specialist)

$15

/ Hour

(Our team recommends 20 hours/week)

Continuously monitors and tests AI responses

Identifies issues before they affect your customers

Ensures every interaction feels accurate, natural, and on-brand

Frequently Asked Questions

Will my agent work within my existing tech stack?+

Absolutely! Our agents receive extensive training in Shopify, Zendesk, and Gorgias during their onboarding process. Using other technology? No problem! Your agent will attend Live Training calls with your team in which you'll have the opportunity to go through any additional software they may need access to. We also record these calls to streamline training for them to refer to in the future.

How long does it take to get up and running?+

At TalentPop, we don't like wasting time. On average, it just takes 2-3 weeks to get your agents up and running. This includes the recruitment, onboarding and the Live Training process!

Do I need to sign a long-term contract?+

We don't do any long-term contracts here at TalentPop! Everything we do is completely month-to-month, so you have the flexibility to scale your hours up or down based on your brand's needs.

Does TalentPop take care of training?+

Of course! Our agents go through 20 hours of intensive training on Shopify, E-Commerce Best Practices, Customer Support Best Practices as well as Helpdesk Training. We also establish training based on previously closed tickets to assure that your agent is able to answer even the most detailed brand specific questions.

Is my agent dedicated to me?+

Yes! Unlike other customer service agencies that pool together a team of agents to handle tickets across multiple brands, we assign a dedicated agent to your brand! This ensures that your agent becomes an expert on your brand as well as your brand's tone and voice, just like somebody that you would hire in-house.

Try TalentPop Risk-Free

No Contracts, No Commitments. Guaranteed Results.*

I can't even put into words what a great experience we've had with TalentPop.

Jenn Angel

We want everyone on our team to be from TalentPop!

Jarett Castillo