• Support and assist our existing Customer Service Team in the event the permanent CS Agents are on leave, absent, or have immediately resigned
• Support and assist CS Team Members who are struggling in their role
• Lead new CS Team Members through their first few weeks on our team
• Support in building our CS Documentation for our brands
• Host one-on-one and group training sessions with the CS team via Zoom calls with new team members 
• Suggest new topics or training materials that new team members can leverage

• Excellent written and verbal communication skills
• Willing to handle emails, chats, and phone calls
• Eager to learn and open to new tasks
• Proficient in Google Docs, Sheets, and Calendar (preferred)
• Team player who can also work independently with minimal supervision
• Flexible with work schedules
• Strong planning, organizing, and attention to detail skills
• Self-starter who can motivate others
• Proficient in communication via Gmail and Slack

• 3–5 years of BPO experience in customer service
• 1–2 years of customer service experience
• 1–2 years of Virtual Assistant experience preferred
• Subject Matter Expert experience is a plus
• Experience with E-commerce tools and helpdesks such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk
• Knowledge and experience in E-commerce
• Familiarity with HubSpot, Monday.com, and other CRM tools

Internet and Device Requirements:

• DSL, Cable, or Fiber internet connection is required - LAN connection required (25 mbps minimum). 
• Back internet connection is required (For backup internet, the required speed should be at least 15 mbps).‍
• A personal PC or laptop with an i5 processor (or equivalent) or higher

‍Note: If your internet connection speed is lower than 20 Mbps or you do not have a backup internet connection available, you will be required to set this up prior to working with us. Failure to have a backup internet source is a violation of our internal Policy and may result in termination.

• We’re one of the fastest-growing startups in the eCommerce ecosystem.
• You will work alongside a team of winners that will inspire you daily.
• Work with a collaborative team and environment.
• Clear progression plan and career advancement.