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Training Specialist - Creative Growth Assistant

Full-Time
Remote
Graphic Design, Video Editing
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About the Role

Your mission as a Creative Growth Assistant Training Specialist at TalentPop is to train the newly hired agents on Company Policies, Guidelines, Tools/Software, Resources, and other relevant topics that would help the newly hired employees prepare for the new role.

Responsibilities

  • Host TalentPop training classes via Zoom, discussing topics in the training outline; requires being on camera 50–70% of the shift
  • Train newly hired agents on company policies, guidelines, tools, software, and resources to prepare them for their roles
  • Provide training to current team members to maintain and enhance their skills
  • Host Onboarding Week training and determine which candidates advance based on training performance and assessments
  • Conduct thorough evaluations and assessments for trainees, collaborating with team leads to support their continuous improvement
  • Conduct one-on-one and group training sessions on various Growth Assistant topics, including SEO, marketing administration, data analytics, E-commerce website tasks, graphic design, social media content administration, and video editing
  • Create training materials and develop training plans on software and topics relevant to agents’ roles

Ideal Skills

  • Excellent communication skills, both written and verbal. 
  • Possesses exceptional coaching skills
  • Possesses exceptional planning and organizing skills
  • Has excellent attention to detail skills
  • Someone who is a self-starter and can motivate others
  • Someone who is high-energy and can effectively engage with others
  • Someone who knows how to properly communicate through Gmail and Slack.

Qualifications

  • At least 6 months of Training experience
  • 1-2 years of Virtual Assistant experience preferred
  • Experienced in at least two to three of the following: Social Media Management, Graphic Design, Video Editing, Content Creation, Email Marketing
  • Knowledge and experience in E-commerce
  • Familiarity with any tools related to the skills above like Adobe, Tiktok Shop Affiliate, Snowball, and other similar platforms
  • Has experience with using Canva, Trainual App, Loom (not required but is preferred!)

Technical Requirements:

  • Internet: 25 Mbps min up/down, plus a backup option (hotspot, pocket WiFi, etc.) at 15 Mbps min — role-specific and subject to change
  • Hardware: Personally-owned desktop/laptop only (no tablets, phones, Chromebooks, or borrowed devices), 8GB+ RAM, meets min processor specs (Intel/AMD/Apple per role, latest OS), working webcam/mic (headset required for phone roles)
  • Power: Reliable primary source + backup solution (generator, portable power station, etc.)
  • Enforcement: Non-compliance can mean delayed onboarding, corrective action, client unassignment, or termination

Apply For This Position

Be part of a global family. Join our worldwide team of Customer Experience and E-Commerce Experts.
I'm very impressed with the work culture and just overall environment.
Mariel M.
Customer Service Agent
TalentPop's culture is simply outstanding! From the very first day, I was welcomed with open arms and was blown away by the level of care and understanding demonstrated by everyone.
Ann
Customer Service Agent

Why Join Us

  • We’re one of the fastest-growing startups in the eCommerce ecosystem.
  • You will work alongside a team of winners that will inspire you daily.
  • Work with a collaborative team and environment.
  • Clear progression plan and career advancement.
TalentPop Team
If you have any questions about the role, our team is here to help! You can review our FAQ page here, or get in touch with our Recruitment team here.