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About the Role
TalentPop is looking for a Chat Support Representative who knows how to make every customer conversation feel easy, helpful, and human. You’ll be the first point of contact for customers reaching out through chat, helping them with everything from product and order questions to shipping, returns, and account concerns. You’ll need to think quickly, communicate clearly, and know how to turn a customer’s question into a smooth resolution. If you’re naturally good at written communication, enjoy solving problems, and can handle multiple conversations without losing attention to detail, this role could be a great fit.
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Responsibilities
- Provide friendly and professional customer support primarily through live chat
- Respond to questions about products, orders, payments, shipping, returns, refunds, and accounts
- Understand customer concerns and provide accurate, helpful solutions
- Troubleshoot issues and escalate concerns when additional support is needed
- Provide product information and recommendations based on customer needs
- Process or coordinate returns, refunds, exchanges, and other customer requests
- Manage multiple chat conversations while maintaining quality and response-time standards
- Document customer interactions, issues, and resolutions accurately
- Follow company policies, client guidelines, and established support procedures
- Work with internal teams to resolve complex customer or order-related concerns
- Meet customer service, productivity, quality, and satisfaction targets
Ideal Skills
- Excellent written English and strong communication skills
- Fast and accurate typing
- Strong reading comprehension and attention to detail
- Naturally helpful, patient, and customer-focused
- Strong problem-solving and critical-thinking skills
- Comfortable handling complaints and challenging conversations through written communication
- Able to multitask and prioritize multiple conversations
- Good judgment when deciding when to resolve or escalate an issue
- Comfortable learning new software and support platforms
- Strong organization and follow-through
- Able to work independently in a remote environment
Qualifications
- Excellent written English and strong communication skills
- Fast and accurate typing
- Strong reading comprehension and attention to detail
- Naturally helpful, patient, and customer-focused
- Strong problem-solving and critical-thinking skills
- Comfortable handling complaints and challenging conversations through written communication
- Able to multitask and prioritize multiple conversations
- Good judgment when deciding when to resolve or escalate an issue
- Comfortable learning new software and support platforms
- Strong organization and follow-through
- Able to work independently in a remote environment
Work From Home Requirements
- Personal laptop or desktop
- Minimum Intel i5 / Ryzen 5 or equivalent processor
- At least 8 GB RAM
- Minimum 25 Mbps upload/download internet connection
- Backup internet connection
- Reliable power supply
- Quiet, dedicated workspace
Why Join TalentPop?
- 100% work from home
- Full-time, permanent position
- Paid time off
- Holiday bonuses
- Health and dental benefits
- Career growth and professional development
- Opportunity to work with a global remote team supporting growing e-commerce businesses
If you’re someone who can keep a conversation clear, calm, and helpful even when the customer is frustrated, we’d love to hear from you.
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