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About the Role
TalentPop is looking for a Sales Support Specialist to help customers find the right products while supporting the sales process from initial inquiry through purchase. This role combines customer service with sales support. You’ll answer product and order questions, understand what customers are looking for, recommend relevant solutions, and help turn conversations into successful purchases. The ideal candidate is confident speaking with customers, comfortable discussing products, and motivated by both great service and strong results.
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Responsibilities
- Respond to customer inquiries through chat, email, and other support channels
- Assist customers with product questions, orders, pricing, payments, shipping, and account concerns
- Understand customer needs and recommend relevant products or solutions
- Identify sales opportunities during customer conversations
- Support customers throughout the purchasing process
- Handle objections and concerns professionally while keeping the conversation customer-focused
- Follow up with customers when needed to support conversions and completed purchases
- Assist with returns, exchanges, refunds, and other post-purchase concerns
- Document customer interactions, sales opportunities, and outcomes accurately
- Work with internal teams to resolve customer or order-related issues
- Meet customer service, productivity, and sales performance goals
Ideal Skills
- Strong customer service and sales communication skills
- Confident recommending products and discussing purchasing options
- Excellent written and verbal English communication
- Strong listening and questioning skills
- Comfortable handling objections and finding solutions
- Customer-focused while being goal-oriented
- Strong persuasion and relationship-building skills
- Good attention to detail and follow-through
- Able to manage multiple conversations and priorities
- Comfortable working with e-commerce and customer support tools
- Self-motivated and able to work independently in a remote environment
Qualifications
- At least 1 year of experience in customer service, sales support, inside sales, or a related role
- Experience with e-commerce, BPO, retail, or customer success is preferred
- Experience with upselling, cross-selling, lead conversion, or product recommendations is a plus
- Familiarity with Shopify, Gorgias, Zendesk, Freshdesk, or similar platforms is an advantage
- Experience handling orders, payments, returns, refunds, or shipping concerns is a plus
- Comfortable working with sales targets or performance-based KPIs
- Previous remote work experience is preferred
Work From Home Requirements
- Personal laptop or desktop
- Minimum Intel i5 / Ryzen 5 or equivalent processor
- At least 8 GB RAM
- Minimum 25 Mbps upload/download internet connection
- Backup internet connection
- Reliable power supply
- Quiet, dedicated workspace
Why Join TalentPop?
- 100% work from home
- Full-time, permanent position
- Paid time off
- Holiday bonuses
- Health and dental benefits
- Career growth and professional development
- Opportunity to work with a global remote team supporting growing e-commerce businesses
If you’re great at understanding what customers need, recommending the right solution, and turning helpful conversations into sales, we’d love to hear from you.
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