• Respond to wholesale customer inquiries through email, chat, and other communication channels.
• Assist customers with wholesale orders, order status, shipping updates, returns, and other order-related concerns.
• Provide accurate information about products, pricing, availability, and wholesale policies.
• Process and monitor wholesale orders while ensuring details are complete and accurate.
• Coordinate with internal teams regarding order fulfillment, inventory concerns, shipping delays, and customer requests.
• Maintain organized records of customer interactions, orders, and account updates.
• Follow up on pending concerns to ensure timely resolution.
• Handle customer complaints and escalations with professionalism and a solution-oriented approach.
• Identify recurring customer concerns and communicate opportunities to improve the support process.
• Maintain a positive and professional relationship with wholesale customers.

• Excellent written and verbal English communication skills.
• Strong customer service and relationship-building abilities.
• Good organizational skills and attention to detail, especially when handling order information.
• Ability to manage multiple customer inquiries and prioritize tasks effectively.
• Strong problem-solving skills and a proactive approach to resolving concerns.
• Comfortable communicating with customers and coordinating with different internal teams.
• Ability to remain professional and composed when handling challenging customer situations.
• Familiarity with e-commerce platforms, order management systems, or CRM tools is an advantage.
• Able to work independently while collaborating effectively with a remote team.

• At least 1 year of experience in customer service, customer support, or a related role.
• Experience supporting wholesale, B2B, retail, or e-commerce customers is preferred.
• Familiarity with order processing, shipping coordination, and customer account support is an advantage.
• Comfortable using email, spreadsheets, and online communication tools.
• Strong English comprehension and communication skills.
• Reliable computer equipment and a stable internet connection.
• Ability to work in a remote setup and manage responsibilities with minimal supervision.

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Technical Requirements

Computer Requirements

• Personal desktop or laptop with at least an Intel Core i5 or AMD Ryzen 5 equivalent processor.
• Minimum 8 GB RAM.
• Desktop or laptop only. Tablets and smartphones are not accepted as primary work devices.

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Internet Requirements

• Primary internet connection: At least 25 Mbps (DSL, cable, or fiber).
• Backup internet connection: At least 15 Mbps.

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• We’re one of the fastest-growing startups in the eCommerce ecosystem.
• You will work alongside a team of winners that will inspire you daily.
• Work with a collaborative team and environment.
• Clear progression plan and career advancement.